Wakuwaku Japan Service Terms and Conditions

 Members wishing to use the Wakuwaku Japan Service (hereinafter referred to as ‘the Service’) provided by Nippon Travel Agency Co., Ltd. (hereinafter referred to as ‘the Company’) must agree to the following Terms of Use (hereinafter referred to as ‘these Terms’) before registering as a member. Should you use the Service prior to registration, your actual use of the Service shall be deemed to constitute your agreement to these Terms.

 Personal information provided in connection with the Service will be handled appropriately in accordance with the Company’s Basic Policy on the Protection of Personal Information and the “Handling of Personal Information in the Wakuwaku Japan Service”.

 Article 1 (Members)

 Any person who registers personal information with the Service and intends to receive our employment support (hereinafter referred to as a “Member”) shall register as a Member of the Service and use the Service upon agreeing to all of these Terms.

 Article 2 (Content of the Service)

 We shall post job advertisements provided by corporations, organisations or individuals recruiting job seekers (hereinafter referred to as “Recruiting Companies, etc.”) on the Service’s website.

 2. The Company shall provide Member Information (meaning the information registered by the Member on this Service) to the Recruiting Companies, etc. to which the Member wishes to apply, and shall provide employment support to the Member, such as arranging interview dates and times. However, with regard to partnership cases specified in the following Article, the partner organisation shall take the lead in providing such support.

 3. Members shall not incur any fees, such as placement fees, in connection with the use of this Service.

 Article 3 (Job Placement through Partnerships) 

 We provide job placement services in partnership with our group company, Jatz Kansai Co., Ltd. By agreeing to these Terms and Conditions, Members consent to us providing their Member Information to Jatz Kansai Co., Ltd.

 Information regarding our business partner, Jatz Kansai Co., Ltd., is as follows:

1.  Name, address and licence number of the service provider

 ・ Name: Jatz Kansai Co., Ltd.

 ・ Address: 8th Floor, Nisshin Building, 8-8 Taiju-ji-cho, Kita-ku, Osaka

 ・ Licence number: 27-Y-300134

 (2) Matters to be disclosed as stipulated in Article 32-13 of the Employment Security Act and Article 24-5 of the Enforcement Regulations of the Employment Security Act

 ・ Scope of job types handled, etc.

 [Occupations Handled]: All occupations; [Areas Covered]: Japan and the Republic of the Union of Myanmar

 Outside Japan: Job placement services relating to Specific Skilled Worker under the Immigration Control and Refugee Recognition Act

 ・ Matters concerning the handling of complaints

 The employment placement manager will handle and respond to complaints with due responsibility.

 ・Matters concerning the handling of personal information

 The person responsible for the handling of personal information is the Employment Agency Manager. Personal information will be managed appropriately.

 ・Matters concerning fees

 [For Job Seekers] We do not charge job seekers any fees whatsoever for registration or job placement services.

 [For Employers] We charge employers a fee within the scope of the notification fee.

 ・Matters concerning the refund system

 Arrangements regarding the refund of fees shall be made between the recruiting company and other relevant parties within the scope of the notification.

 ・Matters concerning penalties and similar charges

 Matters concerning penalties and similar charges shall be agreed upon individually with the recruiting company or similar entity.

 (3) Matters prescribed in Article 32-16 of the Employment Security Act and Article 24-8(3) of the Enforcement Regulations of the Employment Security Act

 Information is posted on the [Comprehensive Human Resources Services Website https://jinzai.hellowork.mhlw.go.jp/JinzaiWeb/GICB101010.do?action=initDisp&screenId=GICB101010] operated by the Ministry of Health, Labour and Welfare.

 2. With regard to job vacancies accepted by Jatz Kansai Co., Ltd. pursuant to the partnership referred to in the preceding paragraph (hereinafter referred to as ‘Partnership Cases’), the company shall, in principle, act as the office responsible for the placement and shall take the lead in carrying out practical employment placement tasks, such as arranging interview dates and times and clearly stating the terms and conditions of employment. In such cases, members shall be deemed to have agreed in advance that they may be contacted directly by the company regarding such practical matters.

 Article 4 (Amendment of Registered Information, etc.)

 Members may view, amend or delete their registered information via the members-only page.

 2. Members shall ensure that their information is kept up to date at all times.

 3. Members may withdraw from this Service at any time. All registered information will be automatically deleted after a certain period following withdrawal.

 4. If a Member does not log in for five years after registering for this Service, their registration may be cancelled.

 Article 5 (ID and Password)

 Members shall manage their member ID and password for this service at their own risk.

 2. Under no circumstances may the ID or password be transferred or lent to a third party. If a login is made using an ID and password that match the registered details, it shall be deemed to be use by the member themselves. Should a member become aware that their ID and password are being used unlawfully by a third party, they must report this to the Company immediately.

 3. The Company shall not be liable for any damage arising from the Member’s failure to manage their Member ID and password adequately, except where such damage is caused by the Company’s wilful misconduct or negligence.

 Article 6 (Communication and Notifications)

 Communications or notifications from Members to the Company, and from the Company to Members, shall be made via email or other methods specified by the Company.

 2. In the case of communications or notifications from the Company as referred to in the preceding paragraph, the Company shall deem the contact details in the Member’s information at the time of such communication or notification to be valid and shall send notifications or communications to those contact details. Furthermore, such notifications or communications shall take effect upon dispatch by the Company.

 3. We shall endeavour to respond to enquiries from Members regarding the Service; however, we shall not be under any obligation to respond, except where such an obligation arises under applicable laws or these Terms and Conditions.

 4. We shall not be under any obligation to disclose the criteria for determining whether or not to respond to enquiries from Members.

 Article 7 (Cancellation of Registration)

 If the Company determines that a Member has breached these Terms and Conditions, the Company may suspend the provision of all or part of the Service or cancel the Member’s registration without notifying the Member.

 We shall not be liable for any damage incurred by a Member as a result of any action taken by us pursuant to this Article.

 Article 8 (Prohibited Acts)

 Members of the Service shall not engage in the following acts.

 (1) Intentionally providing false information

 (2) Acts that infringe copyright, trademark rights or other rights of third parties

 (3) Acts that contravene, or are likely to contravene, laws, regulations or public order and morals

 (4) Acts that cause detriment to the Company or a third party

 (5) Anti-social conduct

 (6) Acts such as providing information for commercial gain, and registration undertaken with the intention of engaging in such acts

 (7) Acts that hinder the operation of this Service or damage the Company’s reputation, or acts that are likely to do so

 (8) Acts that infringe upon a user’s system authentication or security without legitimate authorisation

 (9) Acts that infringe upon the rights of others, such as copyrights, trademark rights or portrait rights, including the unauthorised reproduction or editing of corporate information or other content provided through this Service, or the uploading of such content to websites other than this Service

(10) Any other conduct that we deem inappropriate

 Article 9 (Confidentiality)

  Members shall strictly and appropriately manage any confidential information obtained in connection with the provision of the Service (meaning information disclosed by the Company to Members in connection with the Service, which the Company has requested be treated as confidential, or any and all of the Company’s business, technical or other operational information (including, but not limited to, ideas, customer information and know-how)) and shall not disclose, provide or leak such information to any third party without the Company’s prior written consent.

 2. In the event that the Company issues instructions, or where use of the Service ceases due to withdrawal from membership or other reasons, the Member shall, in accordance with the Company’s instructions, promptly return or destroy the confidential information after restoring it to its original state, and shall not use it thereafter.

 Article 10 (Exclusion of Anti-Social Forces)

 Members hereby represent and warrant to the Company that they do not, and will not in the future, fall under any of the following categories:

 (1) Organised crime groups, members of organised crime groups, persons who have ceased to be members of organised crime groups but for whom five years have not yet elapsed, quasi-members of organised crime groups, enterprises associated with organised crime groups, corporate extortionists, thugs claiming to be social activists or members of special intelligence-based violent groups, and other persons equivalent to the foregoing (hereinafter referred to as “anti-social forces, etc.”).

 (2) Having a relationship with anti-social forces that is socially reprehensible.

 2. Members undertake not to engage in the following acts against the Company, either directly or through a third party.

 (1) Threatening words or actions, or acts involving violence, directed at the Company.

 (2) Acts that obstruct the Company’s business or damage its reputation through deceit or the use of force.

 3. Should it be determined that a Member has contravened the preceding two paragraphs, the Company shall refuse or cancel their membership registration.

 4. Even if membership registration is refused or cancelled pursuant to the provisions of the preceding paragraph, and damage is incurred as a result, the Member may not claim compensation for such damage from the Company.

 Article 11 (No Warranty Regarding Provided Information)

 The information provided by this Service is provided under the responsibility of recruiting companies and other parties, and the Company does not guarantee the truthfulness, legality, safety, appropriateness, usefulness or timeliness of such information. Members shall use the information at their own risk.

 2. We do not guarantee that the provision of this Service will be free from defects, errors or disruptions, that the information provided is accurate, or that the information available will necessarily meet the Member’s expectations.

 Article 12 (Members’ Liability for Damages)

  Members shall compensate the Company for any damages incurred by the Company (including special damages, loss of profits and legal fees) in the event that they cause damage to the Company through a breach of these Terms and Conditions or in connection with the use of this Service.

 Article 13 (Handling of Personal Information)

 Personal information registered by Members shall be handled strictly and appropriately in accordance with our Basic Policy on the Protection of Personal Information and the “Handling of Personal Information in the Wakuwaku Japan Service”.

 Article 14 (Our Liability)

 The Company shall not be liable for any damages whatsoever (including any disadvantage, such as mental distress or financial loss) arising from the use of the Service (including the provision of information by the Company or third parties incidental thereto) or from the inability to use the Service, unless there is wilful misconduct or negligence on the part of the Company.

 2. Even if a Member suffers damage as a result of messages or attached files sent by the Company or recruiting companies, etc., the Company and recruiting companies, etc. shall not be liable unless there is wilful misconduct or negligence on the part of the Company or recruiting companies, etc.

 3. This Service does not guarantee that job vacancies will be introduced to Members, nor does it guarantee that job-seeking activities will be successful or lead to employment. 

 4. In the event that a Member encounters a dispute with a third party (including recruiting companies, etc.) in connection with the use of this Service (whether within or outside the Service), the Company shall not be liable for any damages incurred by the Member in relation to such dispute, except where there is wilful misconduct or negligence on the part of the Company.

 5. In the event that a Member suffers damage in connection with this Service due to our negligence (excluding gross negligence), the scope of compensation shall be limited to actual and direct ordinary damages (excluding special damages, loss of profits, indirect damages and legal fees).

 Article 15 (Suspension and Termination of the Service)

 We may suspend or terminate all or part of the Service without prior notice in the following circumstances:

 (1) When carrying out scheduled or emergency system maintenance or inspections for the provision of the Service

 (2) Where the Service cannot be provided due to emergencies such as natural disasters, fire or power cuts

 (3) Where the Service cannot be provided due to emergencies such as war or labour disputes

 (4) Where the provision of the Service becomes impossible due to unauthorised access by third parties, infection by computer viruses, or similar causes

 (5) In any other circumstances where the Company deems it unavoidable.

 2. The Company shall not be liable for any damage incurred by Members or third parties as a result of suspension or termination, provided that there is no wilful misconduct or negligence on the part of the Company. 

 3. The Company does not guarantee that member registration information will not be deleted or altered as a result of the suspension or termination of this Service or accidents involving means of communication. Members shall save their data as necessary and at their own risk.

 Article 16 (Amendment of Terms and Conditions)

  The Company may amend the content of the Service in the following cases:

  (1) Where the amendment is in the general interest of members

  (2) Where the following conditions (i) and (ii) are met

　　(ⅰ) The amendment does not conflict with the purpose of the contract

　　(ⅱ) The amendment is reasonable in light of circumstances such as the necessity of the amendment, the appropriateness of the content of the amendment, and the existence of provisions regarding the intention to amend

 2. Any amendments will be announced on the Service (website).

 Article 17 (Matters for Consultation)

 In the event of any doubt regarding the interpretation of these Terms and Conditions, or in respect of matters not provided for herein, the Company and the Member shall resolve such matters through consultation in good faith.

 Article 18 (Governing Law and Jurisdiction)

 These Terms shall be governed by Japanese law, and the Tokyo District Court shall have exclusive agreed jurisdiction in the first instance over any and all disputes arising in connection with the Service or these Terms. 

The Japanese version of these Terms and Conditions shall be the official text. In the event of any discrepancy between the Japanese version and any translation into another language, the Japanese version shall prevail.

 1 October 2025: Enacted

 Revised 1 April 2026